Job: Full-Time Customer Service Assistant Trainee Oakland (09-1994)

Dollar Bank, Pittsburgh’s oldest bank, is currently recruiting for a Full-time Customer Service Assistant Trainee.
Duties include:

Open all types of liability and asset accounts (checking, savings, CDs, IRAs, and loans), establish proper identification of new customers, and assist customers with all of their financial questions.
Initiate conversations to uncover customer needs and promote Dollar Bank products and services, and effectively refer customers to appropriate team members when needed.
Act with confidence by helping customers with their questions, and take initiative and use sound judgment in decision making and problem resolution.
Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and willingness to help at all times.
Be able to perform the duties of a teller including but not limited to processing transactions and maintaining an acceptable balancing record, and assist team members with various daily duties.
Maintain a position of trust and responsibility by keeping all customer information confidential.
Continuously increase skills and knowledge of bank products and guidelines through self-motivation and in-house training.
Maintain a professional appearance and manner at all times.
Successfully complete teller and CSA assessments.


Complete additional duties as assigned.

High school diploma or GED required; post secondary degree preferred.
One year customer service or cash handling experience required. Previous teller experience preferred.
Must be a team player, flexible and lead by example.
Must be a highly motivated self-starter.
Excellent interpersonal skills and professional manner.
Ability to work a flexible schedule, including both evenings and weekends, based on branch needs required.
Ability to lift a minimum of 3-5 pounds of heavy coin required.
Ability to stand on feet for long periods of time required.
Professional communication skills and appearance are required.
Proficient computer skills required.
Math aptitude required.
Must not have a negative unresolved personal financial history with Dollar Bank.

Full-time employees are eligible for a Comprehensive Benefit Package.

We only accept resumes from candidates who specify what open position they are applying for by indicating the position title and the position number.

Dollar Bank is an equal opportunity employer.