CVS Health

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Field Service Technician- Woodridge, Downers Grove, IL

at CVS Health

Posted: 9/10/2019
Job Reference #: 1072855BR

Job Description

Job Description
Woodridge, Downers Grove, IL

As a Field Service Technician, you will provide great customer service while installing retail equipment and diagnosing and solving equipment failures at CVS locations in your geographical area. You will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites, and maintain a consistent, agreed upon service level for computerized equipment. Your work will keep operations moving smoothly at CVS retail locations by providing timely technical support, allowing for continuing top-notch customer service for our retail customers.

As a Field Service Technician, you will:

- Drive between CVS locations to service and install hardware
- Service POS (point of sale) registers,self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals
- Assist other neighboring areas with workload
- Be on call for high severity calls during weekday evenings, and rotating weekends and holidays

The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.

Required Qualifications
- 1+ years of experience with technical troubleshooting
- Valid Driver’s License with no major violations
- Ability to drive between CVS locations on daily basis
- Ability to lift laser printers and servers and occasionally work on a ladder

Preferred Qualifications
- Excellent customer service skills
- Previous experience troubleshooting for retail equipment (eg. POS systems, network cabling, scanners, computer peripherals, printers)
- Technical Certifications
- Technical Degree

Verifiable High School diploma or GED is required. Further education or Technical degree a plus and must be verifiable.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!